"I often encounter issues with the service at this restaurant. During my last visit, my wife placed an order online, but when I arrived with the confirmation, they had no record of it. Instead of having it ready, they hadn’t even started preparing it. If you decide to dine in, remember that you need to order at the counter before finding a seat. They will take your name and notify you when your food is ready—more on that shortly.
On this visit, it took 25 minutes from the time we placed our order until we were served. You can judge for yourself whether that's reasonable, but for a place with "Express" in its name, I think it doesn't quite meet expectations. One aspect I find off-putting is when the staff comes to your table to highlight available food items like an auction. They really should consider a system with table numbers or something similar.
So, if you're not pressed for time, the food here is truly fantastic. Just be prepared to wait in line to place your order, as they tend to be quite busy, and then wait again for your meal. It's worth the wait, which is why we come back when we can, but there’s definitely room for improvement."
