"Poor coordination at the drive through. Location uses dual lanes and kiosks. Due to this, the lane I was in was ignored for at least 14+ minutes, I timed it. After providing my order, upon arrival, finally at the first window, an additional 8 minutes later, the employee could not find the order I had provided, on her screen, and required the assistance of a manager in order to get the price and order straight. The employee was so clueless, and incompetent that she didn't even know that there were 2 kiosks and lanes ? giving orders, and that she was ignoring one of the lanes for an inordinate amount of time. At the order delivery window they provided an incorrect order, and it had to be corrected, both food, and beverage.This franchise owner is incompetent, and it IS demonstrated at EVERYONE of HER franchises in the northern suburbs of Pittsburgh. The minorities she hires to work in the stores are good for ONLY ONE THING, and that's janitorial jobs. I have witnessed this time after time!!! The other employees are barely capable of doing their jobs. This is fast food PEOPLE, we AREN'T working on bumping an asteroid from an earth bound impact. IN OTHER WORDS, IT'S NOT ROCKET SCIENCE!!!!!"
