"My child and I were left waiting in the lobby for a small strawberry shake, ice cream, and a medium fry. The manager was on duty but completely ignored us and only helped a customer who came in missing an order before going to work the drive-through. After waiting for 15 minutes, we decided to leave. The manager, Rachelda, seemed to be ignoring customers, while the other three staff members, although nice, also seemed to be neglecting customers."