"I 'm extremely frustrated with the terrible service at the Insomnia Cookies location. No matter what time of the day, month, or year, this location always takes longer than the estimated time when you order through Uber Eats. They also claim that they don 't have a driver to pick up the order, which is a complete lie as the app always shows that the driver is waiting at the restaurant. I used the pick-up option on the UberEats app to ensure my office holiday party was not ruined, but when I arrived at the store at 12:30 PM, the worker told me that it would take 20 more minutes for two types of cookies to finish. I was beyond annoyed because this was enough time for the order to be prepared. The worker 's customer service was appalling. They didn 't address me by my name and instead referred to me as she to another worker. They didn 't apologize for the wait or even bother to wish me a good day. I suggested that the location should call customers if they were running behind, but the worker seemed unresponsive to my feedback. Additionally, they didn 't even confirm with me if the cookies were correct and instead taped the receipt to the box. This is an unacceptable practice as the customer should receive the receipt in their hand. When I expressed my grievances, the workers looked at me as if I was speaking another language. I 'm utterly fed up with this location 's poor communication, nonchalant attitude, and slow service (perhaps because I 'm a young black woman). It 's time for this location to step up its game, or it 'll lose its customers."
