2 Scoop Sundae
Baskin-robbins

Baskin-robbins

1201 S Victory Blvd, Burbank, United States

Coffee • Waffles • American • Ice Cream


"UPDATE: WARNING:::::Cake decorator attitude issue. I have many 5 star veviews for Basking Robbins. That is until I had to deal with Narine. To the owner of 31 Flavors. Narine is costing you business. She has horrible customer service. She is driving away customers. Who knows how many others have had to leave due her attitude? I have been going to this location for 8 years to buy 3 Ice Cream Cakes a year. Narine is a cake decorator with a huge attitude. This is the first time I have had an issue. I tried to order a cake in the evening. The crew in front is awesome. They said that I had to come before 2pm. I took off work the following day. I went in and asked for her. Narine would not come out and said that she did not want to do it. This is the first time that I have received such horrible customer service at this location. I told the front nice crew thank you and took my business to another location. The next location could not believe what happened. They said NO problem. Yep, it is not that Narine could not. It is that she would not. I had to drive to a location much further away due to her horrible customer service. The front crew was great. They were as helpful and nice as could be. Too bad Narine can?t be trained by the front crew. This was the old decorator. I wish they had never left. Absolutely excellent ice cream cakes. Look at the new puppy Bella on this masterpiece. Thank you 31 flavors."