3 Pack
Roll Em Up Taquitos

Roll Em Up Taquitos

5751 Pine Ave Ste A, Chino Hills, CA 91709, 91710, United States

Casual • Cheese • Mexican • Catering


"This location does not communicate well and is not efficient when picking up online orders and because of this my pick up order was sitting on the counter for over 30 minutes which means I received cold and soggy food.At around 946pm I used Google Maps to locate the restaurant and place my order for pick up, by choosing a direct order through the restaurant. (Not through a food delivery service like Grub Hub etc.)After I placed my order, an email was sent to me from the restaurant/their online ordering system that stated my order would be ready at 959pm and to press the I 'm here button when I got to the restaurant. I got to the restaurant around 955pm, pressed the button and i received a message that said Thanks for letting us know you 've arrived. We will bring out your meal shortly. I waited for the restaurant to bring the food out but since they didn 't I walked up to their door at 959pm and discovered the door was locked. (The restaurants hours are 9am-1am, it was 959pm when i tried the door). The manager came to the door, didn 't open it, talked to me through the door and told me the dine in area/pick up counter was closed. I explained that i placed an online order for pick up and i was trying to pick it up. The manager told me that i had to go through the drive thru to pick up my order.With no other choice, i sat in the drive thru for over 25 minutes, behind 2 cars, while they placed their orders and the restaurant cooked those 2 orders.When I got to the pick up window, at 1028pm I asked the employee at the window how long ago my order had been cooked/sitting, because we didn 't want cold/soggy food, but the employee repeated I don 't know and eventually brought the manager to the pick up window. The manager immediately told us the food would not be soggy since the toppings were on the side. I once again asked how long ago the food had been cooked but the manager didn 't answer my question. I then told the manager that if the food had been sitting since 959pm then the food would be cold and i needed a refund. As a reply to my statement, about food being cold, the manager told me that the food we ordered reheated well. Further, the manager said she couldn 't give me a refund because i used a 3rd party app, but if we complained on the app i would receive a refund.After going through the app i do not see any way to revive a refund since I placed the order directly through the restaurant/their online ordering system. Therefore i need this location to give me a refund immediately as i first requested.Additionally, management needs to figure out a better system for online pickups, especially if they are going to close their doors before the advertised 1am closing time. Online pick up orders should not have to wait in the drive thru, behind customers barely placing orders and waiting for those to be cooked, to be handed the their orders that clearly have been cooked so long before."

Historic Fox Theater

Historic Fox Theater

Massage Therapy, E Vine St,CA 92373, United States, Redlands

Pub • Pasta • Drinks • Coffee


"We must be the most fortunate people in the world to have stumbled upon this place. My husband and I were looking for something unique for our wedding, and when we came across the Fox we knew it was exactly what we wanted. An old theatre, the venue is basically a stage with a cleared-out orchestra area where you can hold almost any event you could think of. And where another venue might just provide you an empty space, the Fox had many of the things needed to host our wedding and reception (chairs, tables, plates, chargers, dinnerware, centerpieces, as well as linens and napkins in a large variety of color combinations). Our main point of contact throughout the process was Richard who was very easy to talk to. Richard, explained everything very clearly, and answered every question we had. We felt no detail was overlooked and each minute detail that could have been offered was presented to us. Richard always made himself available and returned messages promptly on the few instances where he was not immediately available (also, Michelle, who seemed to run things when Richard wasn 't present, was also quick with response time). We felt like a valued member of the family from day one and Richard was even present during the actual event (helping at the bar...just in case something came up). On the business end, Richard was very easy going and understanding in regards to setting up payments for us. Normally they book 6 months in advance, but because we booked closer than six months in advance (total and complete stroke of luck), they worked out an easy and reasonable solution for our payments and didn 't pressure or hound us for payments when they were due. They kept a binder specifically for us and made sure that we were kept up to speed when a payment was made. We were made aware of every possible cost that was expected on our end and were never caught off guard with a surprise cost. The venue was always willing to work with us with regards to bringing in and applying our own decor. Everything the venue had specific control over went perfectly on the night in question. The staff made sure that we and our guests were comfortable throughout the entire event. They were all so friendly and accommodating to us and our guests. Additionally, the food that was offered by the Fox was wonderful and better than one might imagine with a buffet style offering. And in addition to taste, there was more than enough food for everyone, and anyone was able to go back and eat their fill. Honestly, you expect stuff to go wrong when you have large events, and things did go wrong... but it didn 't have anything to do with the Fox. When the actual venue provides you with the confidence and reliability the Fox does, it 's one large burden to be free of and it allows you to concentrate on other, smaller details for your own event. The Fox knows how to host an event. They treat you like family and my husband and I can 't express support for them enough."