Roll Em Up Taquitos

5751 Pine Ave Ste A, Chino Hills, CA 91709, 91710, United States

🛍 Casual, Cheese, Mexican, Catering

4.1 💬 1401 Reviews

Phone: +19096068688

Address: 5751 Pine Ave Ste A, Chino Hills, CA 91709, 91710, United States

City: Chino Hills

Menu Dishes: 19

Reviews: 1401

Website: http://www.rollemup.com/

"This location does not communicate well and is not efficient when picking up online orders and because of this my pick up order was sitting on the counter for over 30 minutes which means I received cold and soggy food.At around 946pm I used Google Maps to locate the restaurant and place my order for pick up, by choosing a direct order through the restaurant. (Not through a food delivery service like Grub Hub etc.)After I placed my order, an email was sent to me from the restaurant/their online ordering system that stated my order would be ready at 959pm and to press the I 'm here button when I got to the restaurant. I got to the restaurant around 955pm, pressed the button and i received a message that said Thanks for letting us know you 've arrived. We will bring out your meal shortly. I waited for the restaurant to bring the food out but since they didn 't I walked up to their door at 959pm and discovered the door was locked. (The restaurants hours are 9am-1am, it was 959pm when i tried the door). The manager came to the door, didn 't open it, talked to me through the door and told me the dine in area/pick up counter was closed. I explained that i placed an online order for pick up and i was trying to pick it up. The manager told me that i had to go through the drive thru to pick up my order.With no other choice, i sat in the drive thru for over 25 minutes, behind 2 cars, while they placed their orders and the restaurant cooked those 2 orders.When I got to the pick up window, at 1028pm I asked the employee at the window how long ago my order had been cooked/sitting, because we didn 't want cold/soggy food, but the employee repeated I don 't know and eventually brought the manager to the pick up window. The manager immediately told us the food would not be soggy since the toppings were on the side. I once again asked how long ago the food had been cooked but the manager didn 't answer my question. I then told the manager that if the food had been sitting since 959pm then the food would be cold and i needed a refund. As a reply to my statement, about food being cold, the manager told me that the food we ordered reheated well. Further, the manager said she couldn 't give me a refund because i used a 3rd party app, but if we complained on the app i would receive a refund.After going through the app i do not see any way to revive a refund since I placed the order directly through the restaurant/their online ordering system. Therefore i need this location to give me a refund immediately as i first requested.Additionally, management needs to figure out a better system for online pickups, especially if they are going to close their doors before the advertised 1am closing time. Online pick up orders should not have to wait in the drive thru, behind customers barely placing orders and waiting for those to be cooked, to be handed the their orders that clearly have been cooked so long before."

Full menu - 19 options

All prices are estimates on menu.

Starters

Olo

Pizza

Dessert

Macarons

Donut Packs

Churros

Egg Dishes

Snack Platters

To Share

Other Favorites

Specials

Chips & Dips

Extras

Sides

Taquitos

Jen Jen

We love the food. Wish we had a closer one!

Address

Show Map

Reviews

Sandra
Sandra

This place was so good when it first opened up. We were so disappointed coming back! Not enough workers, waited about 15min to order. Not enough beef taquitos and out of the three we ordered one had half of a tortilla the meat was exposed and burnt.


Nylea
Nylea

Half the toppings are horrible, their guac just squirts out of a clear ketchup bottle, and seems to be cut with something to keep it from browning. Employees too stupid to keep track of what toppings you want removed or kept so your order is always wrong as well. God forbid you're one of the people that wants something on the side


Jose
Jose

Taquitos were pretty tasty, the oil used to crisp the tortillas was nice and light, thr chips were delicious, but the salsa, queso and guacamole were all relatively unimpressive..Couple that with the very limited amount of featured options on the menu to begin with, and I suppose we have a place that's not really worth writing home about. It was okay, but I don't need to go back. View menu


Sirena
Sirena

I'm afraid the quality and service is going downhill. The taquitos we ice cold and the cheese was not melted on top. The order was wrong, they gave us all Lit taquitos (spicy sauce), when we asked for them plain and our kids could not eat it. When we tried to call to explain what happened to the order the lines were busy and no one answered the phone. Extremely disappointed. We will not be returning to this restaurant.


Mitchell
Mitchell

During checkout, I was told that as part of the combo I would get chips and salsa, but when the employees asked if I wanted to "swap out" the salsa, I chose queso, only to discover later that they charged me for an extra side. By this point, I was so upset that I could barely contain myself. While the employees were polite when my boyfriend asked for a replacement, I simply cannot see myself dining here again. The lack of communication and the overwhelming noise in the restaurant made it almost impossible to enjoy the experience.


Kimberley
Kimberley

We ordered the two-piece combo with shredded beef, and we found the taquitos to be delicious with just a hint of spice. We chose the mild option, but it was still packed with flavor. I particularly loved the crispy ends of the taquitos. They provided plenty of sauce for both items. The churro donut was tasty, although it had a bit too much cinnamon for my taste. The service was very friendly. There were four or five cars ahead of us, but we only waited about 10 minutes to get through the line, which suggests they make each order fresh. View menu


Randy
Randy

First time trying this place. I was actually looking for something different than just the usual ‘taqueria-alabertos’ type of Mexican food when I found this spot, and immediately after walking in I was greeted by the staff/workers, and they were nice enough to take the time in helping my wife and I choose a meal that we had been seriously craving for. After ordering our food we sat down to eat and instantly we were smiling at each other in agreement that this was the best tasting Taquitos we’ve had in a long time. My wife is pregnant and she was so excited for the Mexican corn and said ‘yes babe, the baby is loving this’. I love the food and love the way the staff made us feel. One of the wo...


Shannon
Shannon

That said, they forgot part of our order, so I had to drive back and wait for them to prepare the missing items. When I returned to the counter, it felt as if I had never been there, and I had to wait an additional 5 minutes. By the time I finally got home and sat down to eat, I discovered they had also messed up the taquitos. I really have no desire to drive back again for a second trip, so I guess I'll have to settle for just two taquitos instead of three. And let’s talk about the guacamole—it’s essentially just mashed avocado. There’s no seasoning at all—no salt, pepper, onions, cilantro, or lime juice. And somehow, this uninspired guac is labeled as an "upgrade." The salsa that's inclu...


Sonia
Sonia

This location does not communicate well and is not efficient when picking up online orders and because of this my pick up order was sitting on the counter for over 30 minutes which means I received cold and soggy food.At around 946pm I used Google Maps to locate the restaurant and place my order for pick up, by choosing a direct order through the restaurant. (Not through a food delivery service like Grub Hub etc.)After I placed my order, an email was sent to me from the restaurant/their online ordering system that stated my order would be ready at 959pm and to press the I 'm here button when I got to the restaurant. I got to the restaurant around 955pm, pressed the button and i received a me... View menu

Categories

  • Casual Our Casual menu offers delicious comfort food for effortless dining. From juicy burgers and scrumptious sandwiches to fresh salads and hearty mains, our diverse selection provides a delightful experience for any casual outing.
  • Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments. View menu
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate!
  • Catering Catering services offering a diverse range of delicious and beautifully presented dishes, perfect for any event or gathering. Our menu combines creativity with quality ingredients to delight your guests.

Amenities

  • Salsa
  • Takeout
  • menu
  • Delivery
  • menu
  • Outdoor Seating

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