"Every time I go to the city from the suburbs, I look forward to arriving at the train station and getting my popeyes fix on; sadly, this is the second time in a row with significant issues.The first time was a communication issue with an employee who gets paid to mumble. When I expressed, I can't hear you, one more time? I was greeted with laughter on my face. I was not amused and left empty handed. No complaint was filed, as the manager witnessed the event; I assumed it would have been addressed appropriately with additional training. After all, this is a customer service position.Today, I ordered two 4 combo meals with a drink, nothing complicated. Unfortunately, I was left empty handed and was waiting for fifteen minutes to get my order. When I addressed the staff, there was no rush or care; they ignored me, didn't provide my receipt, and didn't get my meal. When asked for a refund because this delay almost caused us to miss our train leaving in 90 seconds , I was REFUSED reimbursement for an entire order never provided.As the two of us ran to make our train due to this entire staff's lack of time management, we are now taking a two hour ride back to the burbs....starving and additional out of pocket expenses 24 with a promised service that was never fulfilled.I will be contacting corporate over this, as it was the only negative review I have ever given a company on a google platform. Considering a few hundred reviews written for our community, that takes serious effort.In addition, I will be seeking reimbursement for the meal which was never provided. The organization is a significant issue at this specific location; had they called out order numbers and provided receipts, all of this would have been avoidable."
