"Today, this establishment lost a loyal customer for the worst service interaction I have experienced in years. I am not one to leave negative reviews as I understand how impactful they are for local businesses, but the anger and genuine hostility I experienced during my most recent time ordering here has put me off of this place for good. As we have been ordering from this restaurant since 2016, I understood that a cash-only policy might be in place. To confirm, when placing a pickup order, I asked on the phone if the establishment accepted credit card payment, to which the woman at the other end responded yes, we take cards now. I would have stopped placing the order if I was told otherwise. When we show up to pay for our order, however, we are informed that the place is cash only. I am an understanding person, and I have no problem forgiving a simple mistake, but I was understandably surprised. When I expressed that we had been told they take cards, the same woman who took my order insisted that she had told me that it was cash only. This was simply not the case; she looked like she was overwhelmed but I was 100% told that they take credit cards over the phone. I expressed this to her, and her response was incredibly angry: she once again insisted that she had told me something she had not, then made a comment under her breath about people not listening or something like that and stormed off. I did not appreciate being made to feel like I was a liar, and the hostility of that interaction did not sit well with me. I understand that people have bad days and make mistakes, but even if I had made the error and misunderstood what she said, her response to this minor dispute was insulting and frankly shocking. So be warned: if you still plan on eating here, make sure you bring cash."
5 Cheese
