"Edited: While we did have the experience below, management reached out and handled the situation. Thank you! We’ll be back to give this location another try.We’ve been Pluckers fans for years and we’ve never had a bad experience. Unfortunately, this Sunday afternoon, we ordered takeout. The ordering process was slow and it took three employees to help us actually get the order placed. We picked the food up as soon as it was ready, as we were waiting inside the restaurant. They initially forgot two sides and a main, which we finally received after pointing it out… However, we still never got the kids’ juice boxes… We decided to just let it go and left.We were denied sides of ranch as “that would be extra.” Yet we ordered $80 worth of food… Never once have we been told ranch would be extra when we’ve dined in.The chicken was dry. All of it. Tenders, wings, kid’s popcorn chicken. All dry. The fries were soggy. The fried pickles had no batter… you could see the pickles through spotty batter.The burger was so dry and unseasoned, it was inedible. Portions were small and disappointing. Unfortunately, this will probably be our last trip to Pluckers."
