"Worst customer service experience ever! I placed an order for myself, my manager, and my employees, totaling 7 of us. When I received the order, I discovered that one of the items was missing. I called Luigi's to inform them, and the person on the phone claimed they had included a 2-for-1 deal on one of the items. I requested for the missing item to be delivered as soon as possible since I had already waited for an hour and it was their mistake. However, the person said it would take 20 minutes and advised me to contact DoorDash instead. This resulted in me having to pay double the tax, double the tip, and wait twice as long for the delivery. I work for a company with many employees who frequently order food, and I will make sure to never recommend this place again. What is right is right."
