8" One-Topping Pizza, Side Salad, 16 Oz. Soft Drink
Imo's Pizza

Imo's Pizza

15523 Manchester Road, Ballwin, 63011, United States Of America

Bbq • Pizza • Cheese • American


"In my most recent experience, I called to place an order, following the instructions from their automated voice system. I pressed one to order, received a text link, and placed my order for pick-up — after paying and leaving a generous tip. When I arrived at the specified time to collect my order, the staff member on duty was confused by the transaction and struggled to find my order, which didn’t match the total he had on hand. I quickly showed him my confirmation. Frustrated, I asked to speak to a manager, who approached looking quite unprofessional with a disheveled beard. He informed me that my order had been mistakenly sent to another location and that there was a problem with their ordering system. Despite my concern and the fact that I had already paid for my meal—a small cheese pizza and a salad—he told me I would have to drive more than 10 minutes to retrieve it from the other restaurant. I explained that I didn’t have time to make that trip, but he simply reiterated that there was nothing he could do. I don’t often leave negative reviews because I understand how challenging the restaurant industry can be, but when a straightforward situation like this is mishandled and the staff refuses to take responsibility, it’s unacceptable. This is a prime example of poor customer service. I then contacted the other location where my order had been sent. Sheila, the manager there, was very helpful and courteous. She indicated that the issue should have been resolved easily and that it was mishandled. Given that this was my second negative encounter with this location, I won’t be returning. Save your time, money, and appetite — this restaurant needs a complete overhaul in management and cleanliness!"

Imo's Pizza

Imo's Pizza

1717 Clarkson Rd, 63017, Chesterfield, United States

Pizza • Cheese • American • North American


"I had my first IMO's pizza nearly 20 years ago. Loved it.And every time I was near an IMO's I always made it a point to eat with them. I have bragged about how good the pizza was,and have recommended it to anyone I knew was going to St. Louis to be sure toeat pizza at IMO's. However, the experience my wife and I had July 18th was a disaster. I ordered the meat pizza and asked thatthe pepperoni be left off 1/2, the toasted ravioli, a salad and the garlic bread, with two medium drinks. Total cost 45.56. Ittook 15 minutes to get the first part of our order, the salad, which had only one fork and no way to divide it into twoportions, another 15 minutes to get the pizza, and another 5 minutes for the Ravioli and garlic bread. Had to ask for plates andanother fork. The only good thing was the ravioli, and the salad. The pizza came with one side pepperoni only, the crust was wayover baked, so hard and chewy my wife gave up on it. It was way short on the cheese IMO's is famous for, and I was only able toget it down by swilling my drink to soften it. Also noticed that the front staff were riveted to their phones when they weren'ttaking an order or giving the customers their order. Only one time did either of them come over to check on us, and then it wasto ask if she could take the trash off the table. Didn't ask if we needed anything or if everything was alright. Took a pic ofthem on their phones. Didn't bother to ask for the manager. And from the other reviews it seems that it wouldn't have done anygood. I definitely won't be back. Should have read the reviews before going."