"I placed my order over the phone, and the guy told me it would be ready in 10 minutes. Since I was in the Bronx, I got in my car and drove to the restaurant in the Heights, only to find out that he never actually put my order in. I heard him mention my call to a lady, and she finally took my order, but then made me wait an additional 20 minutes to receive it. The tostones tasted like old oil and were soggy, and my beef Szechuan dish was mostly vegetables, with only three small pieces of beef. They charged me $16 for food that wasn’t even prepared correctly. The older gentleman had no customer service skills whatsoever, although the lady was nice. Overall, the experience was subpar, and I considered leaving the food behind but didn’t want to waste it. In hindsight, I should have, because it was really disappointing."