8Pc Nuggets Combo
Popeyes Louisiana Kitchen

Popeyes Louisiana Kitchen

18240 Kedzie Ave, Hazel Crest I-60429, United States

Cafés • Lunch • Kitchen • Seafood


"1st of all— I come to this location frequently because the food was usually always fresh mainly the customer service is always excellent. Not last night. The lady— SHIVANI working the window HAD THE NASTIEST ATTITUDE. They have a 3 for $5 deal. Went to order she says no it’s only thru the appok fine. No big deal. I asked her was a I able to grab it from the drive thru or come inside? She act like she didn’t know what I was saying. Anyhow—I placed my order pull to the window— I explained that it wouldn’t let me select my pieces she tells me the pieces are already set leg, wing thigh). I let her know I don’t eat thighsshe says ok would you like a breast. I say yes please. She comes back to window stating I couldn’t bc it’s more expensive..mind you it was only $1 upcharge. And it doesn’t even reflect that on the receipt) When she could have just led with that instead of telling me what I can’t do? It’s ONE dollar? I say ok then can you just cancel it I’ll order just a regular combo where I can pick my own pieces. She gets rude asf, telling me again what I can can’t do? At this point I’m irritated cause why are you trying to give me a hard time about some damn chicken???? So I told her ok I’ll just cancel it thru the app then she goes or we can just charge you an extra $1 for the breast. Again YOU COULD HAVE LED WITH THAT INSTEAD OF MAKING IT A BIG DEAL? She proceeds to gaslight meI let her know she was being a bit rude. I asked for a manager cause at that point idc to deal with her. She starts getting loud telling me there is no manager there... mind you it was only 8pm. So I start getting loud. I asked her if she was new cause I never seen her at all before she says no she’s been there just never seem working the front or drive thru which makes sense cause her customer service is terrible) I was actually baffled with this experience because I’ve NEVERRRR had a terrible experience like that with this location. Everyone is usually pleasant accommodating. Will be up there today. They need to keep her ass in the back if she’s willing to argue with customers about chicken???? Food: 5 Service: 1 Atmosphere: 1"