"Ordered through the website to pick up. Est. waiting time was 35 45 minutes and my roommate arrived to pick it up on time maybe even a little early, they left 30 minutes after the order was placed . Food that was meant to be hot 3 orders of katsu chicken but was ice cold and tasted old. Rice was hard and inedible. We live maybe 3 minutes away from the restaurant, so there's no way it would have tasted old by the drive home. Called to try to get a correction, and I kept getting interrupted. They put down the phone and the person who cooked the order answered, and proceeded to argue with me about the food being cold, saying it was hot when I finished cooking the order of course it was! Bc it was fresh then. It's an alright place if you're ordering inside, but to go orders are to be avoided. Two things: if the issue was the estimated waiting time, maybe you should call the numbers we provide when it's done if it's done early. And maybe instead of arguing with a customer, try listening to what they are actually saying and try to correct. It was over 70 worth of food and most of it was inedible."
