"On November 8, 2023, my son and I decided to try Rafferty's in Athens, GA, once again for a late lunch. We arrived around 2:10 PM and noticed four employees at the hostess stand—two leaning on the counter and two standing around—yet none greeted us, nor did they engage in conversation. As we stood there, clearly being observed, no one said a word. I waited for a simple "Welcome to Rafferty's" or to be asked how many were in our party. Finally, I turned to my son and said, "Hey, two, please," to try to break the silence.
Three of the staff exchanged glances, and one casually asked, "What about the bar?" I told him that was fine, but no one pointed us in that direction. It was clear they were not interested in helping us. As we walked to the bar, I looked around to see if any sections of the restaurant were closed for cleaning or repairs—none were. Once seated, my son commented on the odd service, and I agreed, mentioning that I nearly left due to their lack of engagement.
Fortunately, the bartender was friendly and went over the specials, which helped ease our discomfort. The restaurant wasn’t busy at the time—just two other people at the bar and 16 other diners. The food was good, and our waitress was attentive.
As we were leaving, we noticed the same four employees still huddled in the lobby area—three were on their phones, either scrolling or playing games. I urge the management or owner to reevaluate their staffing approach, as this experience could serve as a valuable lesson in customer service. Such disengagement could ultimately discourage customer loyalty. I mentioned earlier that if I had been alone, I would have walked out. I shouldn’t have to ask for service, especially when I’m the one paying. I’m just relieved we didn’t have a larger group with us that day.
I hope this message reaches someone in a leadership position. Thank you."
