"This bakery has an option to order online. I thought it was great and it got so many recommendations. A week after ordering donuts for an event I still haven’t gotten as much as a confirmation of shipping email so I called them. I was put on hold for 15 minutes as they were “trying to track down the person who deals with online orders”, and when I finally got that person on the phone he said that the driver got confused on the way to my house two days ago, and it was refunded. My house is very accessible and I got no refund from them. Only after having words with them did I finally get a refund, but was left to get the donuts god knows where on the eve of my party. I would give them zero stars if I could. Shameful customer service and bad attitude."
