"We arrived at our reserved time and waited at the entrance for 10 minutes without anyone acknowledging us. Several waiters noticed us but acted as if we were invisible, even passing by us multiple times. Throughout our meal, we felt unwelcome. After dining, considering the service we received, we left a $20 tip (about 10%), which the waitress remarked was insufficient and indicated that we should tip at least 18%. I understand that such expectations are becoming more common, but this wasn’t indicated on the menu or mentioned beforehand. Frankly, we believe a lower tip is warranted when the service is poor. On the bright side, the food was outstanding. I sincerely hope they can improve their service in the future."
