"I don't know what's causing the lack of morale, but I have never encountered such unhappy and disheartened employees in any restaurant before. Despite the fact that Pruett's prices are high, I have come to accept it. Whether it's due to a lack of leadership, excessive workloads, or low pay, the staff at Pruett's always seem unmotivated and unhappy when I try to order food or check out my groceries. It's rare to hear phrases like "you're welcome" or "have a good day" in response to simple niceties. Although Pruett's has a great concept, the negative attitude of the staff makes me want to go elsewhere. On more than one occasion, I have seen employees walk away when customers approach. I hesitated to write this review because I wanted to make sure my experience wasn't an isolated incident, but now I believe it's a pattern. Unfortunately, this negative attitude seems to be contagious. After purchasing items and thanking the clerk, she walked away without acknowledging me or asking if I needed a bag. These small gestures may seem insignificant, but they make a big difference in the overall customer experience. I hope Pruett's can motivate their staff and improve their attitude, as it greatly affects the customers' experience."
