"On a previous occasion, we ordered two sandwiches, and both were missing many of the ingredients we requested, while also including items we wanted left off. The avocado on both was so brown that we couldn't bring ourselves to eat it—it looked like two-day-old leftovers. Although they remembered to add cranberry sauce this time, I had to dismantle the sandwich to find it, and when I did, it was merely a faint smear that barely coated the center of the bread. This was particularly disappointing since I had paid extra for it. The amount of mustard and mayo was so minimal that calling the sandwich "dry" would be an understatement.
After some time, I reluctantly decided to give them another chance on a hot day when we were craving a cold, fresh dinner, hoping the previous experience was a one-off. Unfortunately, it was just as disappointing. The Dutch Crunch roll was stale and flat, resembling bread that hadn’t risen properly, and the corner of my husband’s sandwich was so tough it couldn't be bitten through. The turkey in my Big Jake sandwich was falling apart, looking and feeling more like shredded tuna. When I took some turkey out to examine it, it crumbled between my fingers, and after sampling less than a quarter of the sandwich, I couldn't eat any more after seeing the quality of the meat.
Both of these bad experiences occurred within 45 minutes of closing, which makes me wonder if they don't bother to restock with fresh ingredients and instead try to offload what's left at the end of the day. Regardless, I shouldn’t have to pay $14 for a sandwich only to receive subpar quality. It's incredibly disappointing that my favorite sandwich chain has such poor offerings in my area. I gave them 2 stars because I had one good sandwich in the past, and they managed not to forget any ingredients this time. However, after disposing of three out of four sandwiches across two orders, I think two stars is being quite generous."
