"The menus are confusing. For the drinks, it says buy a drink and take the souvenir cup home 21oz, $14.00 . There are no other options. My wife ordered a drink and got the cup. When I ordered my drink it came in a regular 16oz pint glass. I asked the waitress about it and she said that she assumed I didn’t want the souvenir glass because my wife had already gotten one ?? . I said that I’d like to get the glass if I was paying for it. She said that no, that my drink was $3 cheaper. I said I would have liked to have the larger drink with the souvenir glass, and asked her if I had ordered incorrectly. She said that she had decided to change on her own, and I showed her the menu how there was no other option for drink size etc. I said I didn’t mind paying full price for the smaller drink but would still like the souvenir glass. She was very rude and confrontational during the whole experience. When we eventually got the bill, she had charged $14 for my wife’s drink like it states on the menu, but then charged me $11 for my drink PLUS $7 for a souvenir cup. So I ended up paying $18 for a smaller drink than my wife’s. Very upsetting, very poor customer service, and when asked to speak to the manager, and after waiting 10 minutes for him to come by, he just said the server was new and adjusted the price down to the price quoted on the menu of $14, without offering any sort of small offer to make up for our lost time and headaches. Either include all the choices on the menu, train the staff better so they actually inform patrons of their options, or train the managers on how to better appease the inevitably disappointed customers."
