"The manager was rude. We walked in and sat at our table, ordered drinks and food. Then the manager decides to come over to our table and tell my partner to take off his beanie, but when we first walked into the restaurant no staff member mentioned to us that beanies weren't allowed, the manager saw us walk in and said hi to us. This should have been said to us the moment we walked in not when we were already seated waiting for our food. If we knew this ahead of time we would have went somewhere else. It was my partner's birthday and we were there to celebrate, but after the way the manager approached us it made us uncomfortable. We no longer felt welcomed but discriminated against. I asked the manager why he did not let us know as soon as we walked in and he said “well I'm telling you now” that was rude. My partner didn't want to take off his beanie because he had a bad haircut and as I mentioned before the attire expectations was not shared with us. This was our first experience at mastros and I am highly disappointed on how we were treated when we did not do anything. Not only was he not polite when talking to us, he also expected us to pay for the drinks we barely drank the 2 oysters we ate. It's unfortunate because the server was great and very polite. I felt bad having to leave. I would understand if we were being rude or obnoxious, however that was not the case at all. I will not ever return to Mastros in San Francisco. To another location possibly, but in SF the manager was rude and not accommodating. It's the tone and form of communication that matters when speaking to customers and as a manager you should know better communication skills. He needs a lesson on how to be hospitable especially since he manages a high end restaurant."
