"A friend and I visited on a Friday evening around 9PM and it was very busy. The atmosphere was very lively and people were enjoying karaoke. However, the music from the karaoke was so loud that it was hard for my friend and I to hear each other.When we entered, we were not greeted by the hostess, so we approached her and asked for a table for 2, for which there was a 10 minute wait. Once seated, we noticed that our table was dirty and had to ask for it to be wiped clean.My friend and I ordered margaritas, which were strong but very good. The margaritas get a 10/10. However, we did not receive our drinks until about 30 minutes after we ordered them. This was after I had to flag over a random waitress who was passing by because our waitress had disappeared. Our waitress later returned with our drinks and apologize for “forgetting about them.” The drinks were served in cheap, low quality plastic cups, which fell apart every time i took a sip (see picture.)We waited over an hour for our food and during the wait, no staff ever updated us on the progress of our food or checked up on us. There was one employee, a young boy, who came by our table a few times to sing in our faces with the microphone. But besides him, none of the staff paid us any attention. The restaurant was busy and we expected a wait. However, it’s still important to check on your customers, even if it’s a quick “hi, sorry about the wait. our kitchen is really busy.”The long wait would have been worth it if the food was good. But it was not. I ordered the Sangrias quesadilla (chicken, shrimp, steak, onions, and peppers) and it was horrible. Cold, terribly under-seasoned and all of the meats were tough and overcooked. The side of rice was hard and unseasoned. My friend had the shrimp quesadilla, which she did not enjoy either.The karaoke temporarily kept us occupied while we were waiting for our food and drinks. However, waiting over an hour for our food while having to listen to karaoke that was way too loud eventually just gave us a headache. The only positive thing I experienced during my visit was the margarita.Pepe’s down the street has better food, service, and atmosphere."
