"However, I had to deduct a star for the overall operation of the restaurant. Despite signs indicating that orders should be placed at the counter, I found that I had to order online or use a kiosk, which was cumbersome and required multiple steps to navigate. The kiosk was a paper setup and could not print receipts, which was inconvenient.
Additionally, I noticed that the tables and chairs were rather dirty. While there were signs encouraging customers to clean up after themselves—something I was willing to do—eating a messy soup inevitably resulted in splatters everywhere, no matter how careful I tried to be. I managed with a few paper napkins, but the table was left stained from my meal and from previous diners.
Another disappointment was the excessive use of disposable plastics. The trash bins were overflowing with plastic cutlery and containers, which I found unusual. Many other Korean fast-food establishments I’ve visited either use reusable metal utensils and bowls or modern compostable containers with sustainable wooden cutlery—something I would gladly pay a little extra for.
Lastly, I was surprised to find that they don’t offer tea. It wasn’t listed on their online menu, and when I inquired at the counter, I learned they didn’t have any available.
In summary, the food was excellent, but despite being a fast-casual spot catering to a student clientele, I was disappointed by the overall lack of cleanliness and the excessive plastic use."
