"We understand you were hoping for a quick lunch with your wife, Dan, and we're genuinely sorry for the delay. It was never our intention to keep you waiting for your entrees, just as Tanyra didn't mean to leave you without assistance. We acknowledge that we could have been more attentive, and we apologize for not meeting your expectations. Nevertheless, we hope you enjoyed your salads and dishes. We believe that if you give us another opportunity, our service will be much improved. -Rich Charlie's Family"
