"I ordered a heart-shaped cookie online, but when I went to pick it up, I was given a round one instead. To make matters worse, I found out that I had paid $10 more online than the actual price in the store. When I asked the staff about the mix-up, they told me that the wrong picture had been posted online. The staff member reached out to his manager, who suggested that the only way to resolve the issue was to remake the cookie, but that would take 24 hours. They knew I needed the cookie for a birthday celebration that day, which made my disappointment even greater. To top it all off, the cookie I received was quite hard."
