Mrs. Fields - Menu

The cookies I purchased were hard as rock, disgusting. As if they pulled them out from the back or as if they've been on display for a longer period than they should.

Actual hole in the wall version of this store. Was fine, if you want some cookies at a mall it's decent. Service: Take out Meal type: Brunch Price per person: $1–10 Food: 4 Service: 5 Atmosphere: 5

Very nice supper clean fast attending employee I felt welcomed especially since it was my son's birthday he loves these cookies the employees name is Britny I would definitely go again just for the great service. View menu

After encountering an ordering snafu on a recent online order delivery from this particular location, the staff came shining through with an outside-the-box customer satisfaction solution that blew me away. Big thanks to store manager Jackie and associate Jona for creatively thinking of a solution to take care of the situation and make things more than right. Really awesome!

This Mrs. Fields location is simply the best! It always makes our trips to Valley Fair Mall special. We recently pre-ordered 7 dozen Chocolate Chip cookies to share with some friends, and we were thoroughly impressed. The store manager's communication was excellent, the quality of the cookies was outstanding, and the customer service was top-notch. We can't wait for our next visit!

This place has the worst cookies I've ever had—they weren't even baked properly. The manager, Jackie, was incredibly rude. I stood there for five minutes trying to get assistance, and when she finally showed up, she just yelled, "What do you want?" She even rolled her eyes when I requested cinnamon sugar. Then, she tossed it at me. As I left, I saw her drop some cookies, glance around, and pick them up to put back on the shelf. View menu

I ordered a heart shaped cookie online, when I arrived to pick it up, it was round. Also the price I paid online was $10 more than the actual in store price. I asked why it was not what I ordered he said the wrong picture is online. He called his managerand said the only solution would be to remake but that would take 24 hours. They knew I needed the cake for a birthday that day.Very disappointed. Also the cookie was very hard.

Literally the worst place for cookies, they weren?t even cooked all the way and the manager Jackie was so rude I was standing there for 5 minutes and I kept asking for help she looked at me and went to the back and when she finally came she yelled at meand said ?what do you want? she rolled her eyes when I asked for cinnamon sugar. She threw them at me. As I walked away I sawher drop some cookies and look around and put them back.

I ordered a heart shaped cookie in the flavor sugar butter for someone for Valentine's Day when I went to pick it up the receipt on the box said sugar butter so I didn't bother checking it since I was in a rush. I got home and it was the wrong flavor ! I called and try to get my money back the girl who answered the phone hung up and then when I called back she tried saying she didn't. She said her manager was going to call me which he eventually did he said he was going to look into it, give me a refund and call me back but he never did . Today current date is the 24 of February and I have yet to receive my refund I called again today and they said my manager would be in contact AGAIN. Ridic... View menu