"Today 's ratings would all be a lowly 1 if it weren 't for our past experiences. I 'm not sure what was going on tonight with the kitchen. Tonight my wife and I chose your establishment to celebrate a special occasion, but it turned into a huge disappointment. It started out great, with our waitress doing a nice job. She took our order and I was very specific that I needed my hamburger to be cooked medium rare. When it came out it ended up being well done. Just like people who like their beef well done and gag when it 's cooked rare or medium rare, those of us who want it rare or medium rare can 't stand one that is overcooked. I very politely showed it to the waitress after having taken a bite. She looked at it and immediately knew what the problem was without me having to say a word. She indicated they would put a priority on getting one recooked. The amount of time it took them to recook the 2nd burger was actually longer than when they cooked my first one. My wife had already finished eating by the time they brought out the 2nd one. I understand mistakes happen, and I 'm very patient. However, when I point out the mistake, I would think you would pay particular attention not to make the same mistake twice. When the 2nd burger was brought out by the manager, she watched me take a bite of it. I showed it to her in disbelief and she looked at it and unbelievably said, Oh, is that too well done? I reexplained that it was supposed to be cooked medium rare and pointed out that there wasn 't an ounce of pink in it. I 'm not sure if she thought by playing dumb I would ignore the error. It was again cooked well done, more so than the 1st one. The 1st mistake was an honest one. The second one is just plain incompetence. Why would you not have gone out of your way to see to it that my burger wasn 't cremated? Anyhow, I never got to eat my celebration dinner and we ended up paying for my wife 's food and drink, then left. Up until the last time we went to your restaurant, I never had a problem with service, the environment, or the way the food was cooked. The last two times there have been really bad. Hopefully this is not a sign that you are going downhill."
