Botanas Platter
Jorge's Mexican

Jorge's Mexican

6051 Bell St Amarillo, TX 79109-6618, United States

Meat • Cheese • Drinks • Mexican


"On labor day we went to Gorges restaurant on Bell St amarillo TX and we ordered a beef molcajete minutes later we received a chicken molcajete we had asked for a full beef plate with no chicken. Moments later we received a visit from the manager of the place and he said “Do you have a question?” I was confused and I realized it was because of the beef/chicken mix up. He had asked if I had a question instead of “Hello Mr Customer my name is ___ I am the manager of this restaurant and I understand we have a confusion but I am very sorry for that poor presentation of our establishment.” I explained the situation and then he said that “there was nothing we can do and that we cannot change the menu.” In other words he was saying “ I know you do not like chicken but now you have to have it and then pay for it, I do not care” If I had a restaurant of this level I would have never accepted a manager with this low level customer service skills and no talent to mediate misunderstandings. Instead I would hire somebody with charisma and a smile and ability to put yourself in the shoes of the customer and be able to problem solve not just say “there is nothing we can do.” A better display of actual good management training would be “I am sorry we had a misunderstanding but the policies of this restaurant do not allow me to change the menu but can I help you with another dish that contains the meat of your preference” Or possibly this “ The policies of this restaurant said not to change the menu. But for the present lack of good communication between you and the server I am going to make an exception and give you the all beef, but the plate will be more expensive is that all right?” That would have been perfect and a lot better than “THERE’S NOTHING WE CAN DO” Service: Dine in Meal type: Dinner Food: 3 Service: 1 Atmosphere: 3"