Breadsticks W/ Pizza Sauce Breadsticks W/ Pizza Sauce

Golden-baked breadsticks served with a rich and zesty pizza sauce for dipping.

Donatos Pizza

Donatos Pizza

221 W High St, Mount Vernon, OH, 43050, United States

Pizza • Chicken • Sandwiches • Delivery Services


"For my first visit, I arrived well after the time my order was supposed to be ready, only to be told it would be another 10 to 15 minutes. I was fine with waiting, but this was just the beginning of my troubles. On my second order, I placed it online and somehow they completely messed it up. I had ordered a hot chicken pizza with extra sauce and pickles, but when I got home, I discovered that half the pizza had chicken and the other half had pickles. I honestly don't understand how they could get it so wrong. For my third order, I again chose to order online without making any changes, opting for a simple hot chicken pizza. I pulled up to the drive-thru five minutes after the promised time and ended up waiting over 10 minutes at the window with no one attending to me. Unfortunately, I couldn't back out because there was a car behind me. When someone finally came to the window and I mentioned that I had been waiting for so long, I was met with nothing but attitude. They complained about being busy in the lobby with other customers. However, I received no attention at the drive-thru; I simply sat there at an empty window. If they were indeed busy, someone could have at least come over to say that it would be just a few more minutes. Regardless of how busy they were, the main issue was the attitude I received when I expressed my frustration. A simple apology acknowledging the delay would have sufficed, but instead, I was met with extreme attitude."

Donatos Pizza

Donatos Pizza

280 S Grant Ave, 43215, Columbus, US, United States

Pizza • Salads • Hawaiian • American


"WORST experience I have EVER had with any delivery. Ordered Donatoes PizzaWas told they were a little busy and that's fine. Something about an hour delivery. Well...3 hours later we get our food. We tried calling door dash and kept getting hung up on. Then tried Donatoes and got no answer.We were told door dash came three times before the time the food was supposed to be done and when It wasn't left. After many phone calls and after being hung up on many times over 2.5 hours later we get our food...good right? No. They forgot half our order so we had to get a neighbor to take us up there to get the rest our food. This is by far the worst experience I have ever had...and that's not Donatoes that's door dash...the way they put it. I want some kind of gift card or reimbursement. If I don't and many in the neighborhood will simply go to Bella's or somewhere else. This was 50 plus dollars that was spent so I think we deserve something from this horrible experience. I gave a tip to the driver because I highly doubt it was their fault and as a former driver myself I had to but I will not go through this again without a reassurance it won't. I want a refund or a gift card and I don't even care if it is at least 30 dollars or something. If we don't get this i will make sure that we don't order anywhere that door dash deals with.On the flip side. I want to give a review Donatos and that's a 4. The staff is nice and before door dash entered we never have a problem. I have 4 kids and 4 adults here and we were starving. Please make this right. Thank youMight sound crazy but seen Undercover Boss and I GUARANTEE you she wouldn't have tolerated that. If there was a way to reach her I would."