Phone: +17403973336
Address: 221 W High St, Mount Vernon, OH, 43050, United States
City: Mount Vernon
Menu Dishes: 35
Reviews: 144
Website: https://www.donatos.com/
"For my first visit, I arrived well after the time my order was supposed to be ready, only to be told it would be another 10 to 15 minutes. I was fine with waiting, but this was just the beginning of my troubles. On my second order, I placed it online and somehow they completely messed it up. I had ordered a hot chicken pizza with extra sauce and pickles, but when I got home, I discovered that half the pizza had chicken and the other half had pickles. I honestly don't understand how they could get it so wrong. For my third order, I again chose to order online without making any changes, opting for a simple hot chicken pizza. I pulled up to the drive-thru five minutes after the promised time and ended up waiting over 10 minutes at the window with no one attending to me. Unfortunately, I couldn't back out because there was a car behind me. When someone finally came to the window and I mentioned that I had been waiting for so long, I was met with nothing but attitude. They complained about being busy in the lobby with other customers. However, I received no attention at the drive-thru; I simply sat there at an empty window. If they were indeed busy, someone could have at least come over to say that it would be just a few more minutes. Regardless of how busy they were, the main issue was the attitude I received when I expressed my frustration. A simple apology acknowledging the delay would have sufficed, but instead, I was met with extreme attitude."
All prices are estimates on menu.
Mount Vernon is known for its charming blend of history and nature. Typical foods include fresh produce from local markets and classic American comfort foods.