Donatos Pizza - Menu

221 W High St, Mount Vernon, OH, 43050, United States

🛍 Pizza, Chicken, Sandwiches, Delivery Services

4.4 💬 144 Reviews
Donatos Pizza

Phone: +17403973336

Address: 221 W High St, Mount Vernon, OH, 43050, United States

City: Mount Vernon

Menu Dishes: 35

Reviews: 144

Website: https://www.donatos.com/

"For my first visit, I arrived well after the time my order was supposed to be ready, only to be told it would be another 10 to 15 minutes. I was fine with waiting, but this was just the beginning of my troubles. On my second order, I placed it online and somehow they completely messed it up. I had ordered a hot chicken pizza with extra sauce and pickles, but when I got home, I discovered that half the pizza had chicken and the other half had pickles. I honestly don't understand how they could get it so wrong. For my third order, I again chose to order online without making any changes, opting for a simple hot chicken pizza. I pulled up to the drive-thru five minutes after the promised time and ended up waiting over 10 minutes at the window with no one attending to me. Unfortunately, I couldn't back out because there was a car behind me. When someone finally came to the window and I mentioned that I had been waiting for so long, I was met with nothing but attitude. They complained about being busy in the lobby with other customers. However, I received no attention at the drive-thru; I simply sat there at an empty window. If they were indeed busy, someone could have at least come over to say that it would be just a few more minutes. Regardless of how busy they were, the main issue was the attitude I received when I expressed my frustration. A simple apology acknowledging the delay would have sufficed, but instead, I was met with extreme attitude."

Full menu - 35 options

All prices are estimates on menu.

Pizza

Salads

Sandwiches

Starters

Dessert

Chicken

Breakfast Specials

Lite Choices

Combinations

Salad

Main Courses

Gourmet Pizza (Thin Crust, 8 Slices)

Subs

Signature Thin Crust Pizzas

Ribs

Specials

Thin Crust Pizzas

Sweets & Desserts

Most Popular

Additional Options

Pasta

Charcoal Chicken

Signature Pizza

Signature Creations

Hot And Cold Subs

Steve Steve

My wife's favorite! Founders Favorite, Big Don sub. Good flavor, consistent quality.

Address

Show Map

Reviews

Sandra
Sandra

The pizza here is consistently delicious, and the service is fantastic! It’s my favorite place!


Cindy
Cindy

Always have friendly and perfect food every time .,Robert is always friendly and kind great service ,,


Trish
Trish

It was a pick up so couldn't speak to the atmosphere. I haven't gotten anything bad from there yet. Service is always friendly. Love the hot chicken, too. Really good!! View menu


L
L

Smaller portions for more money. Hate the third party call center they switched to, love giving my order to someone half way around the world for a business that's 2 minutes away!!


David
David

The picture on web showed a old world pepperoni pizza. That's what I wanted, I worked picture and he said picture was of a Flounders favorite. Pizza was good but not what I wanted.


Michael
Michael

What happened to the edge-to-edge pepperoni? I ordered and paid extra for it, but it's still not as plentiful as it used to be. Other than that, the pizza is good, but it definitely needs more pepperoni! View menu


Debra
Debra

They were really busy , the front young man on the register was very sweet and apologize for the wait . He was a perfect example of what a employee should be I was in there Friday evening the 19 th around 6:30.


Colten
Colten

Ordered pizza for a party, the individual at the pickup window was extremely rude and blatantly complained that there was only a $5 tip.My thoughts, you 're paid as an employee to make pizza. Tips are reserved for employees who provide an additional service, i.e. a waiter/waitress or delivery drivers.We gave you a 'bonus ' by tipping at all.Our order was less than a dozen pizzas, pre-ordered 2 days in advance and picked up by us.We have no intentions of being returning customers as long as that is the caliber of employee Donatos has to offer.Bottom line,The pizza was great, so no discredit to the kitchen staff, it was just not good service.I would rather have ok pizza or no pizza than to be...


Timothy
Timothy

For my first visit, I arrived well after the time my order was supposed to be ready, only to be told it would be another 10 to 15 minutes. I was fine with waiting, but this was just the beginning of my troubles. On my second order, I placed it online and somehow they completely messed it up. I had ordered a hot chicken pizza with extra sauce and pickles, but when I got home, I discovered that half the pizza had chicken and the other half had pickles. I honestly don't understand how they could get it so wrong. For my third order, I again chose to order online without making any changes, opting for a simple hot chicken pizza. I pulled up to the drive-thru five minutes after the promised ti... View menu

Mount Vernon

Mount Vernon

Mount Vernon is known for its charming blend of history and nature. Typical foods include fresh produce from local markets and classic American comfort foods.

Categories

  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Chicken Succulent and savory, our chicken dishes are crafted with tender meat, flavorful seasonings, and diverse culinary inspirations. Enjoy a delectable variety that's sure to satisfy every palate. View menu
  • Sandwiches A delightful assortment of freshly made sandwiches, crafted with premium ingredients and served on artisan bread. Perfect for a quick lunch or a satisfying meal, each bite is packed with flavor and goodness.
  • Delivery Services Enjoy our delicious dishes delivered straight to your doorstep! Fast, convenient, and packed with the flavors you love. Order now and savor your meal in the comfort of your home or office.

Amenities

  • Wifi
  • Pickup
  • menu
  • Delivery
  • menu
  • Drive Thru

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"To say I was highly disappointed with my experience here would be an understatement. I was with my family of 5 which included three young children and we did not receive communication from a staff member upon sitting down for 15 minutes and that was only because I got up to seek a staff member. At this point we ordered our appetizer, drinks and meals. Sadly, we did not receive our drink orders or silverware for another 10 minutes. Our food arrived in shifts and was not very good. We were unable to get refills on our drinks until we sought out staff. Plates were never removed from our table and our table quickly became cluttered. Finally, we couldn't find a staff member to get a check. I had to get up, find a staff member and ask for a check. As someone who worked in the service industry throughout high school and college I understand the challenges that comes with working in this field. I have great admiration and respect for individuals who work in this field and typically understand that service can be slow based on factors out of the hands of employees, this however, was not the case . The staff here had horrific attitudes and the poor service was due to negligence and a lack of effort. I have been eating at diners for almost 40 years and have never had service this poor. I will tell anyone who will listen to avoid this establishment. Lastly, for me to take the time to write this review should let you know how disgusted I am about how my family and I were treated."