"I placed an order today 11/27/2022 for pickup at 1115 am. I arrived about 1130 my order wasn?t ready. The staff was fairly rude and unconcerned about the lateness of my order. I waited about another 10 minutes and finally received my order. My orderconsisted of 2 lbs of brisket, 1 lb of smoked sausage, 1 lb of chicken breast, and 1 lb of pulled pork. I got my order home andwe could tell that all the meat was dry like it was placed in a refrigerator and reheated the next day. I?m pretty good atsmoking meat and know once you pull any meat out of the smoker it?s beyond tender and extremely juicy. This wasn?t the case allthe meat especially the chicken and pork was dry. The store also tried to mask the dried chicken by pouring bbq sauce on thetop. Chicken breast cannot be reheated because of this. I spent well over $100.00 on this order to have my order consist of leftovers. This is absolutely ridiculous and should be addressed immediately. Update: thank you for the response but it seems likeyou responded just to show the community that you are taking action. But the fact is nothing is changing with this franchisee.This particular store is receiving several one star reviews. I?ve reached out to your corporate complaint department and onlyreceived the following response, ?116515.C.L. (Dickey's Barbecue Pit) Nov 27, 2022, 16:06 CST Good afternoon, We're verysorry about the poor experience that you had at our Moreno Valley location. We have sent this feedback to the owner of thisindividually owned and operated location, as well as our operations team to address with their teams. We are very sorry that youencountered this subpar food and hope that we can use your feedback to improve the experience at this location. Thank you forreaching out, -Dickey's Guest Experience team? Your brand and reputation is attached to how well your franchisee are servingyour customers."
