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Dickey's Barbecue Pit

Dickey's Barbecue Pit

2912 N. Beltline, Irving, TX 75062, United States

Cheese • Barbecue • American • Ice Cream


"I 'm a BBQ guy, so my expectation is high, especially on a reopened place like this. I really want this place to make it. I revisited Dickey 's on Beltline in Irving after seeing a positive review. Some suggestions to the new owner on the food side. Decide if you 're going to slice or chop the brisket. Halfway in-between isn 't good either way. I suggest you offer both and have the cutter ask which way customers want it*. The taste of the brisket (the only meat I tried) is OK, but it needs more smoke taste and smell. It was tender and lean, that 's a good thing. Serve full size Onion rings not those 'tangler ' things. They tend to burn half the order. On the service side: *Turn down the radio! I know you want to create excitement but if the mild manored cutter can 't hear you, it doesn 't work. The cutter saying Onion rings are available but aren 't on the menu is a bummer. After saying YES on availability, he had to ask the assistant. All employees should know the menu, especially the guy taking the orders. Don 't have the cutter try to up-sale customers. If I only want one vegetable (Onion rings), I should be able to order that. By employing a middle eastern guy you may get an employee (cutter) but it doesn 't get you a guy people can understand. Last, $8.25 seems expensive for just a brisket sandwich only, but time and Supply Demand will tell.. Hope this is constructive. Irving needs BBQ. Good luck."

Dickey's Barbecue Pit

Dickey's Barbecue Pit

12620 Day St, 92553, Moreno Valley, United States

Cheese • American • Barbecue • North American


"I placed an order today 11/27/2022 for pickup at 1115 am. I arrived about 1130 my order wasn?t ready. The staff was fairly rude and unconcerned about the lateness of my order. I waited about another 10 minutes and finally received my order. My orderconsisted of 2 lbs of brisket, 1 lb of smoked sausage, 1 lb of chicken breast, and 1 lb of pulled pork. I got my order home andwe could tell that all the meat was dry like it was placed in a refrigerator and reheated the next day. I?m pretty good atsmoking meat and know once you pull any meat out of the smoker it?s beyond tender and extremely juicy. This wasn?t the case allthe meat especially the chicken and pork was dry. The store also tried to mask the dried chicken by pouring bbq sauce on thetop. Chicken breast cannot be reheated because of this. I spent well over $100.00 on this order to have my order consist of leftovers. This is absolutely ridiculous and should be addressed immediately. Update: thank you for the response but it seems likeyou responded just to show the community that you are taking action. But the fact is nothing is changing with this franchisee.This particular store is receiving several one star reviews. I?ve reached out to your corporate complaint department and onlyreceived the following response, ?116515.C.L. (Dickey's Barbecue Pit) Nov 27, 2022, 16:06 CST Good afternoon, We're verysorry about the poor experience that you had at our Moreno Valley location. We have sent this feedback to the owner of thisindividually owned and operated location, as well as our operations team to address with their teams. We are very sorry that youencountered this subpar food and hope that we can use your feedback to improve the experience at this location. Thank you forreaching out, -Dickey's Guest Experience team? Your brand and reputation is attached to how well your franchisee are servingyour customers."