"The food at this restaurant is great, but the service leaves much to be desired. I came for lunch and was impressed with the delicious food, particularly the Meatball Sub which was hot and cheesy with plenty of meatballs. However, I was disappointed when I tried the chicken parm, as it was just okay. When I visited with my family, the service was subpar. Although we were seated and served quickly, our server got almost every aspect of our order wrong. When we pointed out the mistakes, the server did not offer to replace the incorrect items. Additionally, we were charged separately for fries and mozzarella sticks, which was not disclosed upfront. Overall, I may still visit again, but I have concerns about the service and may not return in the future."