"I recently flew from Toronto to Houston and decided to dine at this restaurant with family living in the area. I made a reservation for six people, and coincidentally, my uncle had also made a separate reservation for four at the same time. We met by chance in the parking garage and were excited to all be at the same restaurant.When we arrived, the hostess, a Hispanic lady, greeted us, and I explained that we had two separate reservations, but were part of the same family. Her demeanor instantly changed, and she rudely asked, 'What do you mean? ' I calmly repeated that we had made two independent reservations. She responded, 'That’s not how it works, ' as if implying we had intentionally split a larger group into two reservations to bypass some rule, which was not the case at all. To make things worse, she seated us far apart, even though there were many empty tables around. I politely asked if we could sit closer, not together—just near each other—and she flat-out refused, with an attitude that seemed almost discriminatory. It was as if she was trying to prove a point by keeping us separated, despite there being no real reason to do so. This behavior made us feel unwelcome from the start, and it was clear she didn’t want to accommodate us. We asked to speak with the manager, who eventually agreed to seat us closer, but the damage had already been done. Throughout the evening, the energy was negative, and aside from our waiter, who was fantastic, the rest of the staff treated us coldly, making it clear we weren’t wanted there. To top it off, when I went to pay, I was charged a 20% gratuity for a large group, even though we never sat together and these were two separate reservations. It felt incredibly unfair and added to the sense that we were being treated poorly.It’s unfortunate, because while the food was excellent, the hostile attitude from the hostess and the lack of basic hospitality made for a very negative experience. She should not be the face of restaurant"
Broccolini
