"Yesterday I placed an order, the order was missing an item that was replaced. Instead of the Rasta pasta, an employee packed lettuce grape tomatoes in a small plastic container. I called, the employee was very NASTY and said: I can send you Rasta Pasta tomorrow the Manager comes to the phone (lesha) apologizes for the Mis-hap and tells me she will comp. the order; i will receive a free order, she said I have 30 days to place the order she will inform the employees of the situation. That was very professional, she handled the situation wonderfully.I placed the call today, 04/26/2023. Of course (Iesha the Manager) isn’t available. I explained to the employee the situation, I was put on hold, then another employee came to the phone, very NASTY, and told me what I was saying was incorrect, and I’m only to receive the Rasta Pasta! The same thing the NASTY employee said to me yesterday. I felt so disrespected and disappointed by my own people, I hung up. A few moments later, I received a callback from the same employee asking for my address. The FULL order was on its way.Her behavior is so disgusting, her “customer service” will definitely bring down the business. My son orders from there a lot, this is my second time and my LAST time. I don’t have to spend my hard earned money at places who don’t value you as a customer. That employee needs more training but I doubt that would work, she should be terminated."
