"When I arrived to collect my order, it was quite crowded. I managed to get someone’s attention and informed him that I had an Uber Eats order. He asked to see the app, which confused me because usually, they just ask for my name. I showed him my receipt in the app, but he continued to demand to see the app aggressively while attending to other customers, causing me to lose my place in line.
I was in a difficult situation, managing a baby in a stroller and just trying to pick up my order and leave. I opened the Uber app again and showed it to him, hoping he would guide me through the process, but he didn't. Aside from the receipt and my government ID, I wasn't sure what else he needed. Instead of helping, he grew increasingly impatient and shooed me away, telling me to just take the food.
It was frustrating to feel treated differently compared to others, especially when I noticed another customer who was Hispanic received her order without any issue. I confronted him about the unfair treatment, but he insisted he needed to see the app to put the order into the system, insisting on an unnecessary requirement. The order already showed as completed; all I could provide was my ID and receipt.
I felt I deserved the same respectful service as everyone else. It was even more frustrating that another online order behind me was handled quickly without any fuss. I plan to contact Uber Eats to clarify what is actually required for a pickup besides the usual name, ID, and receipt.
To make matters worse, it seems that some employees tend to drink on the job after 1 PM, which impacts their ability to take orders correctly. I've had trouble understanding them over the phone because their speech is so slurred. It's hard to believe this employee could not comprehend my simple request for my online order after I stated my name. It felt as if he was looking for information like a Social Security number, which is absolutely ridiculous. Overall, this experience was terrible."
