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Cooper's Hawk Winery Oak Park

Cooper's Hawk Winery Oak Park

950 Lake St, Oak Park, IL 60301, United States

Beer • Wine • Cheese • Bar-lounge


"We went here for my friend's birthday and it was my first time coming to this place. When we were seated, our waiter came to ask us for any drinks to get us started and we told him we wanted to do wine tasting. He told us to hold on a second and walked off. He went to talk to a coworker and came back 5 minutes later. Then he took our wine choices. Proceeding the night, he wasn't too attentive of us and when he took our entree order, we had to repeat it three times because 2 of those times he was looking at other waiters and customers. So after the third time, he finally got our order right and went to put it in. Keep in mind it was only 2 of us and we ordered very simple entrees. When we were done he asked for any desserts and I told him we were celebrating a birthday and if the restaurant did anything for birthdays. He looked at my friend (birthday girl) and said no. That I had to buy a dessert and the restaurant doesn't offer it. I was honestly shocked on the way he said it and his only solution was for it to be bought. I've worked at restaurants before and instead of saying no, we usually just got a manager and the manager would decide to approve something or not. He didn't even offer to talk to a manager. So then I just asked for the check. Another server came by and asked if we were okay and I asked him about birthday desserts. This nice, young man said that the restaurant DID do birthday desserts and that he would work something out. He came back very quickly with a birthday dish and was very nice and attentive of us afterwards. Definitely made the night more better for us than our original waiter."

Cooper's Hawk Winery Merrillville

Cooper's Hawk Winery Merrillville

2120 Southlake MallIN 46410, Merrillville, United States

Full • Wine • American • Bar-lounge


"We made a reservation a week before the actual date. We had a 4pm reservation. Apon arrival we were told they were behind, and we would be seated in ten minutes. After the ten minutes we arrived at our table. There was food on one of our chairs, and the smell coming out of the carpet was strong and unpleasant. It smelled like mildew or mold. We sat unattended and ignored for ten more minutes. When the server finally arrived, she said she didn't even know she had our table to tend to. She apologized for the wait, and took our drink order. We sat for another ten minutes without even being brought water. I looked around for our server and saw she was in some sort of argument with what looked like the manager. A patron from a different table left her chair to get the server's attention as they were waiting to pay their check. The server dismissed the lady by saying she would be with her in another minute, and went right back to her previous conversation. I had seen enough at that point. We arrived at 3:30 pm. We were told we wouldn't be seated until 4pm. That was fine. But it was now 4:40 pm and we hadn't even gotten water at our table. Our party of 4 decided this wasn't for us. We got up and left quietly. One person asked if everything was OK on our way out, I said no, but we were all done, thanks. This was the first time we have ever walked out of a restaurant. I hope they can fix their issues. Our party was uncomfortable and not impressed with the lack of attention from the staff."