Cacio E Peppe
Bertucci's

Bertucci's

6525 Frontier Dr, Springfield, United States

Pizza • Salad • Casual • Italian


"We have ordered from Bertucci’s a dozen times and always enjoyed the food. Tonight was a different story- and so bad that we will likely never return. TLDR: it took 3 hours to get our order and the pizza was inedible. See photo. Order at your own risk.We ordered through Grubhub and our order was delayed multiple times. My husband called to check in and they said it would not take as long as Grubhub was estimating and that they were just behind because of their BOGO pizza deal on Tuesdays. BOGO pizza deal? Uhhh well we paid full price through Grubhub. The manager was shocked to learn the discount doesn’t show up for Grubhub customers. First issue. My husband very politely explained how long we’ve been waiting and we were offered a future free pizza. Fine.More delays later our order is randomly cancelled via Grubhub. My husband calls again. They are shocked to learn the order was cancelled… not sure how that works but ok… so they tell him the pizzas just came out of the oven and they will give them to us for free if I want to come get it. Fine. Off I go to pick it up.I show up at the restaurant, which was empty by the way, except for a few people waiting for takeout. Come to find out our order is NOT ready. There was no presence from the manager. He came around to put some things into the POS system and never acknowledged any of the weary customers who had been waiting for hours. Never apologized, and never even appeared to have any sense of urgency to get the restaurant back on track.Finally the pizza was done and it was absolutely disgusting. The dough was practically uncooked yet the cheese was burned. We threw it away. After over 3 hours of waiting, we were left hungry.If a pizza restaurant can’t manage to make pizzas- the literal bare minimum- what else isn’t being managed there? Are the employees washing their hands? Makes you wonder. We’re so turned off by the ridiculous wait, poor food quality and lack of management intervention that we will likely not return. It’s very disappointing because we previously loved it. But this experience was beyond ridiculous."