Bertucci's - Menu

6525 Frontier Dr, Springfield, United States

🛍 Pizza, Salad, Casual, Italian

3.8 💬 7713 Reviews
Bertucci's

Phone: +17033136700

Address: 6525 Frontier Dr, Springfield, United States

City: Springfield

Menu Dishes: 35

Reviews: 7713

Website: https://www.bertuccis.com/locations/springfield/?y_source=1_OTkwNTgxNS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

"We have ordered from Bertucci’s a dozen times and always enjoyed the food. Tonight was a different story- and so bad that we will likely never return. TLDR: it took 3 hours to get our order and the pizza was inedible. See photo. Order at your own risk.We ordered through Grubhub and our order was delayed multiple times. My husband called to check in and they said it would not take as long as Grubhub was estimating and that they were just behind because of their BOGO pizza deal on Tuesdays. BOGO pizza deal? Uhhh well we paid full price through Grubhub. The manager was shocked to learn the discount doesn’t show up for Grubhub customers. First issue. My husband very politely explained how long we’ve been waiting and we were offered a future free pizza. Fine.More delays later our order is randomly cancelled via Grubhub. My husband calls again. They are shocked to learn the order was cancelled… not sure how that works but ok… so they tell him the pizzas just came out of the oven and they will give them to us for free if I want to come get it. Fine. Off I go to pick it up.I show up at the restaurant, which was empty by the way, except for a few people waiting for takeout. Come to find out our order is NOT ready. There was no presence from the manager. He came around to put some things into the POS system and never acknowledged any of the weary customers who had been waiting for hours. Never apologized, and never even appeared to have any sense of urgency to get the restaurant back on track.Finally the pizza was done and it was absolutely disgusting. The dough was practically uncooked yet the cheese was burned. We threw it away. After over 3 hours of waiting, we were left hungry.If a pizza restaurant can’t manage to make pizzas- the literal bare minimum- what else isn’t being managed there? Are the employees washing their hands? Makes you wonder. We’re so turned off by the ridiculous wait, poor food quality and lack of management intervention that we will likely not return. It’s very disappointing because we previously loved it. But this experience was beyond ridiculous."

Full menu - 35 options

All prices are estimates on menu.

Brick Oven Pizza

Pasta

Chicken

Pizza

Salads

Dessert

Sandwiches

Meat Dishes

Al Forno*

Side Dishes

Soups

Lunch Box

Sides

Sweet Desserts

Side Orders

Starters

Big Papi

Dinners And Entrees

Willis Willis

First time there to eat dinner and it was really good food

Address

Show Map

Reviews

Chyna
Chyna

Absolutely delicious! The best pizza and rolls! Would highly recommend


Hilma
Hilma

My family and I ordered food but my food didn't come out until everyone was already finished eating.


Johnson
Johnson

The food was good and the service was ok. It was not busy but it took a while to see our wait staff for drink refills or additional bread. View menu


Jonathon
Jonathon

The Italian food was one of the worst. I think most people come for the pizza. I enjoy new experiences and that's what this was. I probably will not come back. The server was nice though!


Damion
Damion

It took an hour to get appetizers. And when we got our food 30 minutes after that it had no flavor what so ever. They gave me a dirty bowl. It was cheese stuck on the outside of it. Never again


Chauncey
Chauncey

We were a group of 15 people on a Friday night. And was greeted . Our server Yanileidy was very friendly and made sure we were taken care of. The food was delicious and looking forward to coming back. View menu


Julian
Julian

The server kept forgetting to bring us things, she also debated the dressing for my salad that I was requesting. My husband made a request to customize his chicken piccata and it was not. The sauce was way more lemony than usual and overall the meal was warm and not hot.


Hoan
Hoan

Food at this location was ok-ish! Buffalo wings were really good,.. however, pizza was just ok! Server was really nice. Tables in the middle of restaurant are too close for comfort. Took 15-20mins to be acknowledged after seated BUT was seated right away due to having reservations. That was a plus! Would try a different location next time.


করিম
করিম

We have ordered from Bertucci’s a dozen times and always enjoyed the food. Tonight was a different story- and so bad that we will likely never return. TLDR: it took 3 hours to get our order and the pizza was inedible. See photo. Order at your own risk.We ordered through Grubhub and our order was delayed multiple times. My husband called to check in and they said it would not take as long as Grubhub was estimating and that they were just behind because of their BOGO pizza deal on Tuesdays. BOGO pizza deal? Uhhh well we paid full price through Grubhub. The manager was shocked to learn the discount doesn’t show up for Grubhub customers. First issue. My husband very politely explained how long w... View menu

Springfield

Springfield

Springfield, a common city name in the U.S., often features comfort food like fried catfish, BBQ ribs, and corn fritters, reflective of typical Midwestern and Southern cuisine.

Categories

  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Salad A delightful assortment of vibrant salads, featuring fresh greens, seasonal vegetables, and savory toppings, drizzled with our signature dressings for a refreshing and wholesome meal experience. View menu
  • Casual Our Casual menu offers delicious comfort food for effortless dining. From juicy burgers and scrumptious sandwiches to fresh salads and hearty mains, our diverse selection provides a delightful experience for any casual outing.
  • Italian Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!

Amenities

  • Beer
  • Amex
  • menu
  • Wine
  • menu
  • Takeout

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"I'm really surprised I'm writing this review now. Usually this is our restaurant for fast eating. Usually the team members are extremely pleasant and happy to help. this time was a certain employee not kaylee a night supervisor was extremely rude for me from absolutely no reason. my family and I just ordered under $50 worth the food that is normal, but this time we ordered a 30 pack chickenuggets to save a little money. when we came home, our order was short over 6 nuggets, about which I say because there was another Nugget thing in the box, it wasn't really a normal nugget, so I honestly wanted to replace it. I had my reception and kaylee replied to my call. when I tried to explain what happened to her, she asked if I had made pictures? I would never have thought to make pictures of missing foods that could easily be faked, so I didn't think this would be an effective wise to prove that I lacked food. they began to help me because I had already served my children some of the foods, as I had them waiting for us to come home to eat and they were hungry, eating was also cold. I then asked her to talk to her manager what she replied, I am the manager. So I asked to speak to someone else, she told me to stop, then came back and said, "If this really happened, I can't replace the full meal, I can only get her a 8 or 12 piece meal." I told her only the 6 we are really necessary, but why does she ask me when it comes to an order that made her a mistake? She apologised for it, but never before because of the mistake she was rude all the time. I was told I could come back and get the 6 pieces, but I didn't bother me. McDonald’s doesn’t ask that they are guests if it messed up a job, I wouldn’t assume that they’re either especially with one entry. they lost my business."