"PATRONS BEWARE. My husband, two of our friends, and I decided to try Trattoria Positano in Cardiff for the first time yesterday. As she is taking our order, the waitress, who is also the owner of the restaurant, was curt, condescending, and rude. When we asked her what we could substitute for the broccolini, she told us that the chef would not make any substitution. I told her I was allergic to cruciferous vegetables to which she answered, “I will see what we can do.” When the runner delivered the food, my friend showed him that the green beans were soggy and asked for a different vegetable. The runner went to talk to the chef and returned stating that the chef would not address the issue. When we were just about done with our dinners, the runner brought us some cold vegetables. We hardly saw the waitress during our meal. When she finally delivered the check, my husband offered constructive feedback to help her improve their customer experience. She got defensive and proceeded to tell us that the chef was her husband and part owner of the restaurant. She also stated that the soggy green beans were meant as a garnish only. She then finished by saying that no one else was complaining. Rather than making the situation better, she made it worse. The food was tasteless and not worth the price, no one from waitress to bus boy smiled, and customer service was non-existent. We vowed never to go back to Trattoria Positano and to tell our clients and friends about our disappointing experience. Please read the other one-star reviews before patronizing this restaurant."
