"Drive thru service. We arrived second in the drive thru. We sat close to 10 minutes before the truck ahead of us placed his order. That person was very upset screaming at the intercom. At this point, I counted 8 vehicles behind us. I was polite and kind through my process. Our turn was lengthy, too, since I ordered gizzards. Instead of moving us out of the lane to wait on the gizzard, we remain holding back those behind us. My wife had the normal 4 piece tenders. Her meal was not unusual. My gizzards were fried in a thick batter instead of the normal light batter. Much worse, the batter was overcooked and had a burnt taste. I didn't try my meal until we were back on the interstate. So, I was not going back. Besides, the business proved it would have been a nightmare to attempt to explain, exchange, and wait. We used to really enjoy any Chicken Express. Weather Paul's Valley, OK, Hillsboro, TX, or the DFW. Chicken Express has really changed. It's too bad. They were our favorite."
