"Unfortunately, I had an incredibly lackluster experience here. We were seated inside immediately the table was cleared but never cleaned from the prior customers , but didn?t get waited on in a timely manner. It took a really long time for the chipsand salsa to come. All those things I could?ve overlooked, as someone who works in the service industry I know that they wereunderstaffed and I?m empathetic. However, my food came out completely cold. And then it took FORTY minutes for my friend?s mealto arrive after mine got there. After about 10 minutes, I was able to flag someone down and politely ask ?hi ma?am, just wantedto check on my friend?s chicken enchiladas? the status of her food. I was then dismissed and told it was coming. About 15minutes after that, the server comes back to re-take my friend?s order. So my friend waited about an hour for her food, whichdidn?t come until 40 minutes after my food arrived. I also had to get up to refill my own water, and I had to ask for the checktwice. I would say that out of all the folks in the restaurant, 70% were frustrated with the service. Everyone was complainingto one another. Another huge issue was that their computer was down, so orders were being taken and communicated manually andpayments were taken by the servers to the restaurant next door to process. So it boils down to being understaffed and havingtech issues. These things are no fun, but the way the restaurant handled it exacerbated the issues. After a party left, theywould immediately bus the table and sit someone else, rather than waiting on the customers they already had and telling newcustomers there would be a wait. It was just a situation of mismanagement that resulted in a terrible restaurant experience formost of their customers last night. I feel for them and wish them the best, but I don?t think I?ll go back."
