"First, the positives: My wife thoroughly enjoyed her chicken-topped salad, noting that it was moist and flavorful. The burgers were decent, but my burger and fries arrived only slightly warm. I sent the fries back, and the replacement came out promptly. For the kids' meal, our child received mandarin oranges, which he loved, and they even brought him four additional servings.
Now, the negatives: Upon entering, the host informed us there would be a 10-minute wait to clean tables. However, we ended up waiting 25 minutes before being seated at a table that hadn’t been wiped down. We were told several times that the restaurant was short-staffed. After another wait, the server assured us our food would be out shortly, but it took an additional 10 minutes, which is why my fries were lukewarm. Unfortunately, this caused us to miss our movie, throwing off the rest of our afternoon. One more thing—staff attire could use some improvement, and it wouldn't hurt for the host to offer a smile.
Lastly, the less pleasant aspects: While waiting in the lobby, I noticed that the woodwork, particularly the support beam next to the host’s desk, needed cleaning. Additionally, there was a faint unpleasant odor in the restaurant. On a positive note, the restroom was relatively clean compared to others. Overall, I believe that with more staff, our experience could have been significantly better."
