"I have been ordering form them faithfully since 2002.Sunday I ordered, my gyro and fries were cold and old, gyro meat was hard like jerky, called up and complained, she said we will come and pick it up and refund you,but wont bring you another meal.So you wont make it up too me and bring me another, so I waited for them to pick it up.She calls me back and says she called the manager at home, she says they wont refund me. So I get off the phone, then I call back and say I want you to call the manager and tell her to call me, so this woman hands the phone over to this guy who says his name is jose,he has a heavy accent and is not mexican.Tells me he is the cook and the manager wont be in till Tuesday, and it took 40 min to get tooo me ,and it was hot, and I told him it was not, he argued with me over and over and said we will not refund my money and we dont need your business and then I told him to f off........So I called back later to the woman and said i have been waiting for somone to pick this up , well we arent going to now..........So TUESDAY I went there with the sandwich and fries, asked to speak to the manger and this guy says Iam , we got sit at a table, and its the guy who was so rude to me on the phone, he said he is manger , I said isnt that somethin, no manager there sunday and your name is jose, and your a cook and now your a manger, what a bunch of lies, he never apoligized to me , kept interruppint me till I had to ask him to let me finish, kept say food was hot, so I said then your calling me your customer a liar........He said I never said that, I said not the word liar, but that is whatr you are saying, he said I dont do this over a sandwich, I said its my money, and obviulsy you dont care about your customers, he said he does, wrong all he did for 20 min was argue with me in fornt of customers sitting in therenever saying he sorry for anything, told me he would have refunded it, I said now y iouare lying you told me on the phone you wouldnt , and so did hanna, he said u didnt talk to hanna you talked to shana, and hanna will be in later,all he did was back track to make him look good and I was wrong in everything, he finally refunded me, but still he was right on everything and I was wrong , I told him this is the worst customer service I have ever had , he said you said to me you would go tell everyone not tooo buy at Milanos and I sais yes I will and I didnt tell you I told her, you cant even get your story straight. I finally said I had enough got up and left him at the table.....Very rude rude rude,he is in america , and anchorage and word of mouth can be your best advertising or worst .I knwo customer service and a decent place would not treat there customers taht way , they would say we are sorry, can I send you a new sandwich , but I was told we dont need your business, well I figured I spent at least $200 a year there, maybe more........it will be going to somone who appreciates my business"
