"on open table for Friday, 2/14/20 19:30 clock reserved. my bf and I arrived on time, but sat around 19:45 clock (no biggie, it was an invigorated night. I understand. we used to spend the day on the menu online and were thrilled to try different dishes. we came amazed and ready to dig. before 20 o'clock we have put an appetizer for fried calamari and bruschetta, then 5 minutes later order our entrees; meat lovers pizza, lasagne and a beet salad, and we had already decided that we would order the rest for dessert. So, we got the appetizers in about 15 minutes, now flashing after 45 minutes later and...nots! in these 45 minutes there were 3 tables around us (two parties of 2 and one party of 6). they all sat 20-30 minutes after us and all received their escape, a table even paid and left. I was always annoyed and began to suspect that our Entree order was never put into the system. the owner (lady) went to check and I could see them and our waiter (owner) to check the order field and the system and submit the order. lady came back to apologize for the long waiting period, and I asked if our order was just in place. she lied and said it was an invigorated kitchen and a few other bs. please do not add insult! at this point I am hungry, but my irritable mood has occurred definitiw. I also asked about water 3x and the waiter forget each time. I had to hunt other employees to finally get some water. a couple and their 2 children who sat 5 minutes after us finally left because of the service. I was on it! I asked for the bill and canceled the rest of the order. they went from a potential $60 win to $15. I'm totally disappointed, I was happy to eat. the staff is nice, but their service was terrible. he was frustrated, sad and hungry."
