"I would have easily given this place 5 stars based on their food. However, the service and pricing were completely ridiculous. We were seated, and an older couple came in after we sat. I watched the owner point to a table without looking at them, and even though the woman said something twice he ignored her and kept walking. Not exactly a way to get return business! The look on her face said it all. After we placed our order (and the order was read back twice), the waitress brought our appetizers, but no plates to put anything on. Finally got some after asking, but then the older couple asked for a condiment, and the female owner literally snapped her fingers and pointed to the older couples table. Which the whole restaurant saw. Extremely unprofessional considering that she could have helped them, but instead went into another part of the restaurant and sat down. The waitress was the only one working and there were a handful of tables so she was super busy and definitely inexperienced. Our food came, and the waitress never cleared the table and then told us the kitchen made a mistake on my daughter's eggs. She wanted overmedium, but they were scrambled. She told us we'd have to pay extra for new eggs and the toast that she ordered. She had a complete meltdown about it, but she kept looking at the owner in a panic. That tells me he is not very business savvy and cares more about money than customers. What policy says that a customer should pay for your mistake? Also, why is your policy that if someone wants toast instead of pancakes, they have to pay $4?? I suggest taking a business class and retraining your staff unless you don't want to stay in business. I'm willing to pay for a good experience, but $100 for what we got was not worth it. Your food is good, but your lack of customer service, high prices, and business practices are certainly in need of an overhaul!"
Chicken Fried Steak And Eggs
