"We checked on our order twice during that wait. My boyfriend went in after 15 minutes to ask about it, but she didn’t do anything. Then I went in another 10 minutes later and also asked her to check. She said our food was on its way, but she hadn’t even looked at the ticket, so how could she know? Plus, she hadn’t taken my order; someone else did, so I was confused about how she could keep track. I gave her my name, but she still didn’t follow up.
After another 10 minutes with no food while everyone who came after us was being served, we felt a bit like we were bothering her by asking. Finally, when her manager arrived, we asked again, and she actually checked the tickets. Although they didn’t inform us what had happened, the manager (bless her heart) got the other staff to make our order.
We went home hoping to enjoy our meal, but the chicken was soggy, and the batter was still wet and coming off. It was such a letdown! I plan to go back, though; I just wanted to share my experience."