"One evening, we arrived around 6 PM to find the doors open but the dining area completely dark and without air conditioning. The only waitress scheduled for that night didn't show up, so the cook—yes, the cook—ended up waiting on us. He was understandably nervous but did an amazing job. I must say, that night we enjoyed the best guacamole we've ever had! His name was Luis, and I sincerely hope he's still there and receiving the recognition he deserves. Thanks to him, I’m giving the service a 4-star rating instead of 3.
My wife and I have had other odd experiences, too. For instance, one May, we waited over an hour for our food. The server offered several excuses, none of which were particularly convincing, but she did keep bringing us chips and salsa to tide us over. When our meals finally arrived, a couple of items were missing. We typically don't make a fuss about such matters because we know how challenging the service industry can be, and often, complaints reach the wrong person. Still, it's worth noting that our experiences in recent years haven't felt typical for a dining establishment.
That said, I want to emphasize that the food has always been exceptional, which is why we continue to return. If you're looking for a delicious meal with a Mexican twist, this place is an excellent option. Just keep in mind that you might leave feeling happy, full, and a little perplexed!"
