Chicken Valdostana
Fusion Union

Fusion Union

1400 NY-300, 12550, Newburgh, US, United States

Full • Pizza • Casual • Italian


"Let me start by saying I have been a Customer since they have opened . We went for Dinner the other night and it was not a good experience at all . Started with waiting awhile for a waitress to come over just to get our drink order . I asked for an order of mozzarella sticks, and I asked for the bubble bread with a certain dip we like . The waitress claimed I could not get the bubble bread by itself. I would have to order the sharing plank and that they no longer had that garlic aïoli dip. We have always gotten a side of bubble bread with that dip and they just charge us. I didn’t say anything. I ordered the sharing plank so that I could get this bubble bread. When she brought out the mozzarella sticks, they were cold and the sharing plank the prosciutto was dry and salami was brown . I asked her to bring me a plate that I could put them on because obviously I was not going to eat them and maybe she could substitute with more olives and cheese not only did I not get the plate but I didn’t get any substitutions . The manager/owner came over , even though I didn’t ask for one and did bring the garlic aïoli sauce but unfortunately that too was cold. We never received refills and not once did she come over to just check on us to see if we needed anything or asked if we wanted dessert . just dropped the bill .The waitress had taken the sharing plank away when the pizza came and I was assuming she was wrapping it up . When she brought the box for the pizza I asked where the sharing plank leftovers were and she claimed “oh I threw them away“ . Unbelievable. I was not happy with that . She must have spoken with the manager/owner, because he took off ONLY HALF the price of the sharing plank. Mind you I had two pieces of cheese and one olive that was it because the pizza came out so quick (she obviously put everything in together instead of the appetizers first and then the meal) so I basically paid for that sharing plank and could bring nothing home .The right thing to do would’ve been to take the entire item off the bill. I noticed the staff is very young and most likely inexperienced and that could be one of its problems in itself. Not the first time I witnessed them incessantly talking instead of working . I don’t know what was going on with the kitchen staff because cold and old food is not acceptable. I won’t be returning anytime soon. Service: Dine in Meal type: Dinner Price per person: $30–50 Food: 1 Service: 1 Atmosphere: 3"